Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Most orders are processed within 1–2 business days and delivered within 5–10 business days depending on your location.

Do you offer free shipping?
Yes! We offer free shipping on orders over a qualifying amount. Check our current promotions at checkout.

Can I track my order?
Absolutely. Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.

Do you ship internationally?
Currently we ship within the United States. We're working on expanding internationally — stay tuned!

Returns & Refunds

What is your return policy?
We offer hassle-free returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I start a return?
Simply email us at support@ketchmarket.com with your order number and reason for return and we'll take care of you.

When will I receive my refund?
Refunds are processed within 5–7 business days of receiving your return.

Products

How do you select your products?
Every product in our store is hand-picked by our team for quality, usefulness and value. We only carry things we'd be happy to use ourselves.

Are your products covered by a warranty?
Many of our products include a manufacturer's warranty. Details are listed on individual product pages.

Account & Payments

What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay and Google Pay.

Is my payment information secure?
Yes. Our store uses industry-standard SSL encryption and all payments are processed securely through Shopify Payments.

Still have questions? Contact us — we're happy to help!