Return & Refund Policy

We want you to love everything you order from Ketch Market. If something isn't right, we'll make it right.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

• Unused and in the same condition as received
• In their original packaging

To start a return, email us at support@ketchmarket.com with your order number and reason for return. We'll send you return instructions within 1–2 business days.

Refunds

Once we receive and inspect your returned item, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days.

Please note that original shipping costs are non-refundable unless the return is due to our error.

Exchanges

If you'd like to exchange an item for a different product, please return the original item and place a new order. This is the fastest way to get what you need.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us at support@ketchmarket.com within 7 days of delivery with a photo of the item. We'll sort it out immediately at no cost to you.

Non-Returnable Items

• Items marked as final sale
• Opened personal care or hygiene products
• Gift cards

Questions?

Contact us and we'll be happy to help.